Need help? Start hereFrequently asked questions
Find all the details you need about our product and billing. If you still have questions, visit our Contact us page or email us at [email protected]—we’re happy to help!
Yes! After purchasing a package, you can customize your logo anytime with unlimited changes to text, colors, layout, and icons at no additional cost.
You pay once per logo—no hidden fees, no subscriptions, just a simple one-time payment.
Of course! Our support team is available via email at [email protected] or by phone at +1 (302) 493-4492, Monday to Friday from 9 AM to 6 PM EST. If you contact us outside these hours, we’ll respond on the next business day
With the Lite plan, you’ll receive a single PNG file, perfect for medium-resolution use. For high-resolution and scalable options, our premium package includes optimized Vector SVG, PDF, and transparent PNG files that maintain their quality no matter the size.
You can design a logo for free with our editor, but you’ll need to purchase a plan to download and use it. Once you buy a logo package, you’ll receive all files as a ZIP download. For future edits and access, you can always find and download your latest logo from the My Logos page in your account.
Your logo files are delivered in a ZIP folder containing multiple formats, colors, and sizes based on your plan.
Pro tip: For the best experience, use a desktop. Mobile devices may require additional apps to open ZIP files.
For desktop devices (Mac or Windows): See extraction link guide for Mac, and Windows
1. Locate the downloaded ZIP file in your Downloads folder or saved location.
2. Click or right-click and select “Extract All…” to unzip it.
For mobile devices (iOS or Android): See extraction link guide for iOS, and Android
1. Open the Files or File Manager app and find your ZIP file.
2. Tap the ZIP file — it will unzip automatically and a new folder will appear.
Need more help?
If you’re still having trouble accessing your files, contact our support team at [email protected].
All your edits and customizations are automatically saved on the My Logos page in your Hue account.
If you find a logo you love, make a quick edit to trigger auto-save so you can easily find it later in your My Logos page. With millions of logos generated daily, an unsaved design is nearly impossible to track down. If you can’t find it, try creating a new one with our Logo Maker—you might love it even more!
You can design as many logos as you like for free and only pay when you’re ready to download your final logo package.
Once you purchase your logo, you’re free to use it for both commercial and non-commercial purposes. However, the copyright applies to your logo as a whole, not the individual elements. Since our icons and fonts come from a shared database, we can’t guarantee exclusive rights to those specific elements. If you plan to copyright or trademark your logo, we recommend consulting a trademark attorney in your region.
This is completely normal. The white logo is placed on a transparent background, and most PDF viewers use a white background, making it appear invisible. The logo is still there and is perfect for use on dark backgrounds in design tools.