Need help? Start hereFrequently asked questions
Find all the details you need about our product and billing. If you still have questions, visit our Contact us page or email us at [email protected]—we’re happy to help!
At checkout, you can choose the package that fits your needs.
Lite: comes with PNG file, perfect for your website, social posts and anywhere your brand shows up online.
Complete: in addition to everything in Lite, you’ll also unlock vector SVG, PDF, and transparent PNG files. These crisper, more scalable formats will keep your logo looking amazing from Instagram to giant storefront signs.
Nope! We take pride in being able to offer your logo design and lifetime edit access as a one-time purchase. No hidden fees, no recurring charges.
Start by telling us about your business. Our AI-powered builder will guide you step-by-step to create a custom logo in minutes.
Yes! Once you’ve purchase your logo, you can make unelimited edits. Change the text, colors, icons and layout at any point.
Go with the Complete Package if you want it all—web and print-ready logo files (great for merch, signage, and packaging), plus priority support from our team. It’s a one-time purchase of $65 and our best value.
We’re here to help!
Email us at [email protected] or call us at +1 (302) 493-4492.
Support hours: Monday–Friday, 9 AM–6 PM EST.
If you reach out after hours, we’ll get back to you the next business day.
Once you purchase your logo, you’re free to use it for both commercial and non-commercial purposes. However, the copyright applies to your logo as a whole, not the individual elements. Since our icons and fonts come from a shared database, we can’t guarantee exclusive rights to those specific elements. If you plan to copyright or trademark your logo, we recommend consulting a trademark attorney in your region.
All your edits and customizations are automatically saved on the My Logos page in your Hue account.
If you find a logo you love, make a quick edit to trigger auto-save so you can easily find it later in your My Logos page. With millions of logos generated daily, an unsaved design is nearly impossible to track down. If you can’t find it, try creating a new one with our Logo Maker—you might love it even more!
You can design as many logos as you like for free and only pay when you’re ready to download your final logo package.
Your logo files are delivered in a ZIP folder containing multiple formats, colors, and sizes based on your plan.
Pro tip: For the best experience, use a desktop. Mobile devices may require additional apps to open ZIP files.
For desktop devices (Mac or Windows): See extraction guide for Mac, and Windows
1. Locate the downloaded ZIP file in your Downloads folder or saved location.
2. Click or right-click and select “Extract All…” to unzip it.
For mobile devices (iOS or Android): See extraction guide for iOS, and Android
1. Open the Files or File Manager app and find your ZIP file.
2. Tap the ZIP file — it will unzip automatically and a new folder will appear.
Need more help?
If you’re still having trouble accessing your files, contact our support team at [email protected].
This is completely normal. The white logo is placed on a transparent background, and most PDF viewers use a white background, making it appear invisible. The logo is still there and is perfect for use on dark backgrounds in design tools.